Shipping policy

Return & Refund Policy

Last updated: August 14, 2026

At CHAPEAU BY JESS, we want you to love your purchase. If your order isn't right for you, please review the policy below before requesting a return.

1. Return Period

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Be free from stains, odors, damage, makeup, or other signs of use.
Include original packaging, tags, and accessories where applicable.
Be returned within the applicable return period.

Items that do not meet these requirements may be refused or may be subject to a reduced refund where permitted by applicable law.

2. Items That Cannot Be Returned

For hygiene, customization, or product-specific reasons, certain items may not be eligible for return.

These may include:

Personalized or customized products.
Products made specifically according to a customer's specifications.
Used or worn items.
Items damaged after delivery due to customer use or improper care.
Final-sale items clearly identified as non-returnable at the time of purchase.
Heat transfer decals that have been opened, used, or applied.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, contact us as soon as possible at:

store@chapeaubyjess.com

Please include:

Your order number.
A description of the problem.
Clear photographs of the item and packaging where applicable.

We will review the issue and determine the appropriate resolution, which may include a replacement, exchange, refund, or other appropriate solution.

4. How to Request a Return

Before sending an item back, contact us at store@chapeaubyjess.com with your order number and the reason for the return.

Do not send an item back without receiving return instructions from us.

Once your return request is approved, we will provide the appropriate return instructions.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise qualifies for a return at our expense, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Exchanges

If you would like to exchange an item, please contact us at store@chapeaubyjess.com.

Exchanges are subject to product availability and eligibility under this policy.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

8. Sale and Promotional Items

Items purchased during a sale or promotional event may be subject to different return conditions.

If a product is final sale or otherwise excluded from returns, this will be communicated on the product page, during checkout, or through the applicable promotion.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at store@chapeaubyjess.com.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed, customized, packaged, or shipped.

10. Return Abuse

CHAPEAU BY JESS reserves the right to refuse returns or refunds where there is evidence of misuse of this policy, fraudulent activity, repeated unreasonable returns, or items being returned in an ineligible condition, subject to applicable law.