Terms of service

Terms of Service

Last updated: August 14, 2026

Welcome to CHAPEAU BY JESS. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

1. About Our Store

CHAPEAU BY JESS is an online fashion boutique offering stylish and carefully selected fashion products, including hats, caps, bandanas, T-shirts, sunglasses, jewelry, patches, Be Good 18 products, and heat transfer decals.

If you have any questions regarding these Terms of Service, please contact us at:

Email: store@chapeaubyjess.com

2. Use of Our Website

By using our website, you agree that you will:

Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Not attempt to interfere with the operation or security of our website.
Not copy, reproduce, distribute, or misuse our website content without permission.
Not use our website for fraudulent or unauthorized activities.

We reserve the right to refuse service, cancel orders, or restrict access to our website when necessary to protect our business and customers.

3. Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, colors, sizes, and other information displayed on our website are accurate.

However, colors may appear slightly different depending on your device, monitor, lighting, or screen settings.

Product availability may change without notice. We reserve the right to discontinue products or modify product details at any time.

4. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, product descriptions, or other information displayed on the website. If an order has been placed using an obvious pricing error, we may contact you before processing the order or cancel the order and issue a refund.

Any applicable taxes, duties, or additional charges will be presented during checkout where applicable.

5. Orders and Payments

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to accept, decline, or cancel an order for legitimate reasons, including product availability, pricing errors, suspected fraud, or payment issues.

You agree to provide current, complete, and accurate billing and shipping information.

Payments are processed through the payment methods made available at checkout. We do not have access to your complete payment card information.

6. Shipping and Delivery

Orders are shipped to the address provided during checkout.

Customers are responsible for ensuring that their shipping information is accurate. CHAPEAU BY JESS is not responsible for delays or delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

Delivery times are estimates and may be affected by carriers, weather, holidays, customs, or circumstances beyond our control.

Please refer to our shipping information at checkout for available shipping options and estimated delivery times.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Please review the Return & Refund Policy before making a purchase.

Certain products may not be eligible for return, particularly personalized, customized, or used items.

8. Intellectual Property

All content on the CHAPEAU BY JESS website, including logos, brand names, photographs, graphics, product descriptions, designs, text, and other materials, is owned by or licensed to CHAPEAU BY JESS unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially use our content without our prior written permission.

9. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

We are not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those providers.

10. Limitation of Liability

To the extent permitted by applicable law, CHAPEAU BY JESS will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

11. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted means you accept the updated terms.